Troubleshoot connecting to Wi-Fi networks

if you're having trouble connecting to Wi-Fi — for example, the Wi-Fi icon on your device's screen is orange, or has an exclamation point  — try the solutions below.

After each step, try connecting to the Wi-Fi network again. Test by loading a webpage on your mobile browser.

First, try these quick solutions

1. Make sure Wi-Fi is turned on for your device.
2. If Airplane mode is on, turn off Airplane mode.
3. Try turning Airplane mode on and then off again to reconnect.
4. Check that you're using the right network password.
   • To see the password while you're entering it, check the "Show password" box under the password field.
   • Be especially careful if it has the letter O, number 0, lowercase L, or uppercase i.
5. Press your device's Power button for about 30 seconds, until your device restarts. Rebooting your device gives it a fresh start. Sometimes, that's all you need to fix an issue.

Then, troubleshoot your device, network, or Internet connection

If none of the quick solutions above solves your issue, try these troubleshooting steps.

First, see whether the problem is with your device, the Wi-Fi network, or your Internet connection:

• Device problems
  Try connecting to the Wi-Fi network with another device, like a laptop computer or friend's phone. If other devices can connect to and use the network, the problem is most likely specific to your device.
• Network problems
  Check whether your device can connect to another Wi-Fi network, like at a friend's house or a public network. If your device can connect elsewhere, the problem is most likely specific to the network.
• Internet problems
  If your device connects to the network but doesn't access the Internet, the problem is most likely specific to your Internet connection.